How do I check the status of my order?

You can check the status of your order any time at "Track Order" page. Once your order is shipped, you'll receive an email with a tracking code for your parcel.


Can I change or cancel my order? 

We are not able to make changes or cancellations after your order has been shipped out. Please contact us immediately after placing your order if you'd like to make changes and we'll make our best efforts to assist you.


What currency do I pay?

You pay in AUS dollars


How can I pay?

You can pay with credit card or PayPal checkout.


I'm having issues with Payment Methods? 

If your credit card was declined, your information was entered incorrectly or there are issues with the card, please try again, or try using a new payment method. 

We do not share credit card or other payment information with third parties. Payment information is processed and stored by a certified payment processor and will not be disclosed.


How secure is my personal information?

Linen & Lou adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Any more questions?

please contact us!